• To be informed and educated in a language that you can understand
• To receive medical advice and treatment which fully meets the currently accepted standards of care & quality
• To be given a clear description of your medical condition, and estimated cost of treatment and to involve you in the decision about your care
• To have your privacy & dignity and your religious and cultural beliefs respected
• To keep your medical condition confidential
• To know about your care providers
• To refuse treatment
• To obtain informed consent from you before any procedure/ surgery/ treatment/anaesthesia/ initiation of any research protocol/ blood & blood product transfusion
• Right to seek an additional opinion regarding clinical care
• To have access to your clinical records
• To be protected from physical abuse and neglect
• To have a safe and protected environment for you & your relatives
• To make suggestions & voice complaints
• Provide Complete and accurate information about your health, including present condition, past illnesses, hospitalizations, medications, natural products and vitamins and any other matters that pertain to your health
• Provide complete and accurate information including full name, address, contact details and other information
• To ask questions when you do not understand the diagnosis and treatment offered by our health team. You should also inform the doctor if you anticipate problems in following prescribed treatment or want to consider alternative therapies.
• Abide by all hospital rules and regulations given in the patient information brochure, more importantly.

• Comply with the no-smoking policy
• Comply with the visitor policies to ensure the rights and comfort of all patients. Be considerate of noise levels, privacy, and safety. Weapons are prohibited on-premises
• Treat hospital staff, other patients, and visitors, with courtesy and respect.

• To be on time for your appointment.
• To intimate in advance a cancellation or rescheduling request for an appointment
• Not to self-medicate or prescribe your medicines to others
• Provide complete and accurate information for insurance claims
• To communicate with the healthcare provider if your health condition worsens or does not give the expected results within a stipulated time
• To promptly pay bills for services availed including payment of advance and deposits as per the hospital policies
• To respect that some other patient’s medical conditions may be more urgent than yours and accept that your doctor may need to attend to them first
• To respect that admitted patients and patients requiring emergency care take priority for your doctor
• To follow the prescribed treatment plan and carefully comply with the instructions given
• To accept, where applicable, adaptations to the environment to ensure a safe and secure stay in the hospital
• To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records
• Not to take any medications without the knowledge of doctor and healthcare professionals
• To understand the charter of rights and responsibilities. Seek clarifications if any

• Do ask your patient’s permission to visit before you arrive.
• If suffering from any contagious illness, avoid visit
• Do wash your hands and sanitize them before you touch the patient or hand the patient something you’ve been touching.
• Keep your phone on silent mode when with the patient
• Remain Masked
• Leave the room if the doctor or provider arrives to examine or talk to the patient
• Only one attendant may be permitted to stay with the patient, depending on the patient’s age and medical needs
• Children below 13 years are not permitted to visit a patient
• In the Waiting area, we restrict visitors to one person at a time. Help us avoid overcrowding
• During COVID times, restrictions on visiting patients will be imposed and announced. Kindly follow and help us keep everyone safe
• Don’t stay with the patient for a long time. Keep the visit short.
• Hospital serves well-balanced food as per the dietician guidelines. Don’t bring outside food/fruits inside the hospital for patients.
• Coconut water will be allowed to be carried only if brought in a bottle or glass. There is a problem with the disposal of coconut shells.
• Do not attempt photography or video shoot on the hospital premises.

Visiting Hours (ICU)

Morning: 10.30 AM to 11.30 AM

Evening: 5.30 PM to 6.30 PM

Visiting Hours (Ward)

Morning: 10.30 AM to 11.30 AM

Evening: 5.30 PM to 6.30 PM

We are on the panel of all major health insurance companies and TPAs. These companies share a long-standing association with our hospital and trust us to provide the best quality healthcare to their esteemed clients.

Our dedicated TPA (cashless) desk ensures all Mediclaim (insurance-covered) patients have a hassle-free cashless hospitalization.

1. STAR HEALTH
2. ICICI LOMBARD
3. HDFC ERGO GENERAL INSURANCE
4. HDFC ERGO HEALTH INSURANCE
5. ADITYA BIRLA HEALTH INSURANCE
6. UNIVERSAL SOMPO GENERAL INSURANCE
7. RELIANCE GENERAL INSURANCE
8. RELIANCE HEALTH INSURANCE
9. BAJAJ ALLIANZ GENERAL INSURANCE
10. FUTURE GENERALI INDIA INSURANCE
11. CHOLAMANDLAM MS GEN. INSURANCE
12. VIDAL HEALTH INSURANCE
13. HEALTH INDIA INSURANCE TPA
14. VIPUL MEDCORP
15. ERICSON TPA
16. EAST-WEST ASSIST TPA
17. MEDI-ASSIST
18. GO DIGIT GENERAL INSURANCE
19. SBI GENERAL INSURANCE

1. Hospital charges Rs 500/- as a non-refundable fee for processing cashless treatment. This fee covers phone calls, scan of documents, emails, photocopy, courier charges to the insurance company, etc.
2. Kindly provide documents-insurance card, policy papers, Aadhaar card, etc. within 4 hours of admission to process cashless admission
3. Cashless facility is available for hospitalization over 24 hours as per IRDAI.
4. Kindly provide full and accurate information about the patient and his/ her medical history to the staff at the time of admission. No changes can be made once recorded.
5. Approval of cashless hospitalization lies with the insurance company/ TPA. It depends on the patient’s policy and terms and conditions. While the hospital shall strive to get a cashless facility for the patient; yet, if denied, the hospital shall not be held liable
6. Insurance company/ TPA takes up to 24 hours to respond to a request for a cashless authorization. They may raise a query or seek further document/s, or clarification for which you may need to furnish further documents and/ or information. Kindly co-operate to get early approval.
7. As per hospital policy, we collect a deposit from every patient, even in case of planned admission, where there is a pre-authorization taken. This deposit is held as security money and refunded with or without deduction based on the settlement of the claim once we receive our claim amount. We issue a receipt for this deposit.
8. Cashless packages (surgery and medical management) cover expenses from the time of admission up to discharge. Pre-admission and post-discharge expenses will not be added or covered. The patient may apply for reimbursement from the company.
9. In special circumstances, the patient must pay additional charges for the following: –
   • If the patient opts for a higher category of bed/ room, the difference amount must be borne by the patient
   • Procedures like blood transfusion, tapping, any investigation, etc. if not covered in the final sanction
   • Non-medical expenses
   • Outsourced services like ambulance, PET Scan, Blood products, etc. are not covered in the packages
   • Co-payment as per insurance policy
   • Any amount that is over and above the sanctioned amount
10. Patient shall be discharged from the hospital after the final sanction is received from the insurance company. We shall strive to get early discharges but there could be a delay from the insurance company.
11. Original documents of the hospital indoor case papers including discharge card, investigation reports, final bill, etc. are submitted to the insurance company for claim settlement. On request, a photocopy can be provided to the patient.
12. Insurance companies take about 45-60 days for claim settlement. Once we receive the bill amount, we refund the security amount after making necessary deductions, if any. Refund is by cheque on the patient’s name
13. Cashless claims can be declined at any stage of hospitalization. There are cases when it has been rejected at the time of discharge although approved initially. In such exceptional circumstances, the patient is legally bound to pay the full bill amount.
14. Hospital has a team of dedicated staff to handle cashless facility. Kindly contact the team member, in case of any query or information needed, kindly contact the Hospital Mediclaim Department